Privacy Policy

Scope and Acceptance

This Privacy Policy explains how KeyZape collects, uses, stores, shares and protects personal data when you visit our website, create an account, place an order, purchase or activate a digital product, contact support, submit a review or otherwise use our services.

KeyZape is operated by GLOBAL IT & CONSULTANCY, located at Lauhati, Rajarhat, Kolkata, West Bengal, India – 700135. For applicable data-protection law, KeyZape acts as the entity responsible for deciding why and how personal data is processed.

By using the website, you acknowledge this Policy. Where consent is required, we will request it through an appropriate notice, checkbox, cookie control or other clear affirmative action.

Personal Data We Collect

The information collected depends on how you interact with KeyZape and may include:

• Identity and contact data: name, email address, telephone number, billing address and business details.
• Account data: username, encrypted password, profile details, saved addresses and account preferences.
• Order and transaction data: order number, products purchased, selected variation, price, currency, discounts, invoice information and order status.
• Payment-related data: payment method, gateway response, transaction reference, payment status and fraud-screening results. KeyZape generally does not directly store complete card numbers, CVVs, UPI PINs, banking passwords or one-time passwords.
• Digital delivery and activation data: licence allocation, delivery status, download logs, activation status, supported device or domain information and troubleshooting records.
• Technical data: IP address, browser, device type, operating system, referral URL, approximate location derived from IP, timestamps, security logs and cookie identifiers.
• Support and communication data: messages, emails, call details, contact-form submissions, screenshots, error codes and complaint history.
• Marketing and preference data: newsletter choice, communication preferences, coupon use and responses to offers or surveys.
• User-generated data: product reviews, ratings, comments or other content you choose to submit.

How We Collect Personal Data

We collect personal data through the following sources:

• Directly from you when you register, order, pay, contact support, request a refund, submit a complaint or provide product-activation details.
• Automatically through cookies, server logs, analytics, security tools and similar technologies when you browse or use the website.
• From service providers such as payment gateways, fraud-prevention providers, email-delivery services, hosting providers and software publishers.
• From authorised representatives where another person places an order or submits a support request on your behalf.
• From public or lawful sources where reasonably necessary to prevent fraud, verify a business enquiry or comply with law.

Why We Use Personal Data

KeyZape may process personal data for the following purposes:

• Create and manage customer accounts.
• Process payments and verify transactions.
• Accept, fulfil and deliver digital orders.
• Allocate licence keys, downloads, subscriptions or account-based products.
• Provide installation, activation and troubleshooting support.
• Send order confirmations, invoices, delivery notices and important service communications.
• Review cancellations, refunds, replacements, disputes and grievances.
• Prevent fraud, payment abuse, unauthorised access, key redistribution and security incidents.
• Maintain website functionality, improve performance and understand how services are used.
• Personalise available currency, language, products or account features where appropriate.
• Send promotional communications where permitted and according to your preferences.
• Maintain financial, tax, support and compliance records.
• Establish, exercise or defend legal claims and comply with lawful requests.

Lawful Processing and Consent

We process personal data only for lawful purposes. Depending on the circumstances, processing may be based on your consent, the steps needed to provide a product or service you requested, compliance with law, prevention of fraud or another lawful ground permitted by applicable legislation.

Where processing is based on consent, consent must be free, specific, informed, unconditional and unambiguous. You may withdraw consent through the method provided in the relevant notice or by contacting us. Withdrawal does not affect processing lawfully completed before the withdrawal and may prevent us from providing a service that requires the relevant information.

Transactional communications that are necessary to complete an order, provide security notices or respond to a complaint are not treated as optional marketing messages.

Orders, Licence Delivery and Activation

Digital orders may require information beyond standard billing details. Depending on the product, we may process a device identifier, domain, installation ID, software edition, activation error, account email or other information necessary to supply and support the purchased product.

This information may be shared with the applicable supplier, publisher, developer or activation platform only where reasonably necessary to fulfil the order, validate a licence, investigate an error or prevent misuse.

Do not send unrelated personal files, complete identity documents, passwords or payment authentication credentials when requesting activation support. Screenshots should be redacted to remove unrelated sensitive information.

Payment Processing

Payments may be processed by independent banks, card networks, UPI providers and payment gateways. These providers process payment information under their own privacy notices and security requirements.

KeyZape generally receives limited transaction information such as payment status, amount, currency, transaction reference and risk indicators. We do not ask customers to disclose a UPI PIN, card PIN, CVV, online-banking password or one-time payment password.

Payment and transaction records may be retained where necessary for accounting, tax, fraud prevention, refund handling, chargeback defence and legal compliance.

Cookies and Similar Technologies

KeyZape may use cookies, pixels, local storage and similar technologies to operate and improve the website.

Essential Cookies

These support login, cart, checkout, currency selection, fraud prevention, security and other functions necessary for the website to work.

Preference Cookies

These remember choices such as currency, language, recently viewed products or display preferences.

Analytics Cookies

These help us understand website traffic, page performance and how visitors interact with the store.

Advertising or Marketing Cookies

Where used and permitted, these may help measure campaigns or show relevant promotions.

You can manage non-essential cookies through any cookie-control tool provided on the website and through your browser settings. Blocking essential cookies may prevent login, cart or checkout features from working correctly.

When We Share Personal Data

We may share limited personal data with carefully selected recipients where necessary for the purposes described in this Policy:

• Payment gateways, banks and payment networks.
• Website hosting, cloud, content-delivery, security and backup providers.
• Email, SMS, communication and customer-support providers.
• Analytics, performance and cookie-management providers.
• Software publishers, suppliers, resellers or activation platforms needed to fulfil or support an order.
• Accounting, tax, legal, audit and professional advisers.
• Government bodies, regulators, courts or law-enforcement authorities where disclosure is lawfully required.
• A purchaser, investor or successor in connection with a genuine business restructuring, merger or sale, subject to appropriate confidentiality and legal safeguards.

KeyZape does not sell or rent personal data to unrelated third parties for their independent use.

Service Providers and Confidentiality

Service providers that process personal data for KeyZape are expected to use it only for authorised purposes, maintain appropriate confidentiality and security, and comply with applicable contractual and legal requirements.

We seek to limit shared data to what is reasonably necessary. However, a third-party service may act as an independent data controller or fiduciary for its own activities, such as payment processing or publisher-account management. You should review that provider’s privacy notice where relevant.

International Data Transfers

Some hosting, payment, communication, analytics, security, publisher or support providers may process information outside India or allow authorised access from another country.

Where personal data is transferred or made available internationally, KeyZape will take reasonable steps to comply with applicable transfer restrictions and any requirements notified by the Government of India. The laws of another country may differ from the laws applicable in your location.

Data Retention and Deletion

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, support, account administration, fraud prevention, legal compliance and dispute resolution.

Retention periods may vary:

• Account data may be retained while the account remains active and for a reasonable period afterwards.
• Order, invoice, tax and payment records may be retained for the period required by financial or legal obligations.
• Licence, delivery and activation records may be retained to provide support and prevent duplicate or abusive claims.
• Support and grievance records may be retained to document resolution and defend legal claims.
• Security logs may be retained for a limited period appropriate to fraud and incident investigation.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is permitted or required by law.

Data Security

KeyZape uses reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, loss, alteration, disclosure or misuse. Measures may include access controls, encrypted connections, security monitoring, backups, software updates and restrictions on staff or service-provider access.

No internet transmission, website or storage system can be guaranteed completely secure. You are responsible for choosing a strong password, keeping account credentials confidential and notifying us promptly about suspected unauthorised access.

Where a personal-data breach occurs, KeyZape will investigate and provide notifications to affected individuals and relevant authorities where required by applicable law.

Your Privacy Rights

Subject to applicable law and verification, you may have the right to:

• Request a summary of personal data being processed and the processing activities.
• Request correction of inaccurate or misleading personal data.
• Request completion or updating of incomplete or outdated personal data.
• Request erasure of personal data that is no longer necessary, subject to lawful retention requirements.
• Withdraw consent where processing relies on consent.
• Opt out of optional promotional communications.
• Submit a grievance about the processing of your personal data.
• Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by law.

Some requests may be limited where retaining or processing information is necessary to complete an order, prevent fraud, comply with tax or legal duties, resolve disputes or establish legal claims.

How to Exercise Your Rights

Send a privacy request to info@keyzape.com with the subject “Privacy Request – KeyZape”.

Please include your name, registered email address, relevant order or account number and a clear description of the request. We may ask for reasonable information to verify that you are the account holder or an authorised representative.

We will aim to respond within the period published under our grievance process or within another period required by applicable law. Where a request is complex or incomplete, we may ask for clarification.

Marketing Communications

Where permitted, KeyZape may send product updates, offers, discount information or newsletters using the contact details you provided.

You may opt out by using the unsubscribe option in an email, changing available account preferences or contacting support. Opting out of marketing will not stop necessary order, payment, delivery, security, policy or support communications.

We do not send marketing using consent that has been withdrawn, except where another lawful basis applies.

Fraud Prevention and Security Review

Orders and accounts may be screened using automated or manual security checks. These checks may consider transaction details, IP address, order history, device information, payment-provider risk indicators and patterns suggesting fraud or unauthorised resale.

An order may be held for additional verification or manually reviewed before delivery. We use this information to protect customers, payment providers, suppliers and KeyZape from fraud, chargeback abuse, stolen payment methods and unauthorised licence distribution.

Children’s Privacy

KeyZape is not designed to collect personal data directly from children. A person under 18 should use the website or make a purchase only with the involvement and consent of a parent or lawful guardian.

Where we know that personal data belongs to a child, we will process it only as permitted by applicable law and may request verifiable parental or guardian consent. We do not knowingly engage in tracking, behavioural monitoring or targeted advertising directed at children.

If you believe a child has provided personal data without appropriate authorisation, contact us so that we can investigate and take appropriate action.

Third-Party Websites and Platforms

The website may link to software publishers, payment gateways, social platforms, downloads or other third-party services. KeyZape does not control the privacy or security practices of independent websites.

When you leave KeyZape or use a third-party account, that provider’s terms and privacy notice apply. Review them before submitting personal information.

Your Responsibilities

When providing personal data, you should:

• Provide accurate, complete and authentic information.
• Not impersonate another person.
• Not suppress material information when making a complaint or request.
• Not submit false, frivolous or fraudulent grievances.
• Protect your account credentials and licence information.
• Inform us when account or contact information needs correction.

These responsibilities do not limit any genuine consumer or privacy right.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, service providers, products or business operations.

The revised version will be posted on this page with a new “Last updated” date. Where a change materially affects your rights or the way personal data is used, we may provide an additional notice where appropriate.

Privacy and Grievance Contact

For questions, requests or complaints about personal data, contact:

Privacy / Grievance Contact: AJAM UDDIN MOLLA
Designation: Grievance Officer, KeyZape
Email: info@keyzape.com
Phone: +91 9836903822
Address: Lauhati, Rajarhat, Kolkata, West Bengal, India – 700135
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Use the subject “Privacy Grievance – KeyZape” and include your registered email address, relevant order or account reference and a clear description of the issue.