Refund & Replacement Policy

General Policy

Digital licence keys, activation codes, downloads and account-based products can be viewed, copied or consumed immediately after delivery. They cannot always be returned in the same way as physical goods.

A change of mind generally does not qualify for a refund after delivery. However, KeyZape will review an appropriate remedy where a product is invalid, incorrectly supplied, materially different from its description or not delivered as agreed.

Cancellation Before Delivery

You may request cancellation before a product has been delivered, revealed, assigned, downloaded or manually processed. Cancellation is not guaranteed because many products are processed automatically.

An order normally cannot be cancelled after a key is allocated, a download is accessed, an account is assigned, manual activation begins or a subscription period starts.

Issues Eligible for Review

A correction, re-delivery, replacement or refund may be considered for:

• A key verified as invalid for the exact purchased edition and region.
• A key that was already used before it was delivered to you.
• A different product, duration, region or licence type supplied by KeyZape.
• A product materially different from the description available at purchase.
• Successful payment followed by non-delivery beyond the stated period.
• A verified duplicate charge for the same order.
• A confirmed KeyZape processing error that cannot reasonably be corrected.

Replacement-First Resolution

Where the issue can reasonably be solved, KeyZape may first offer troubleshooting, corrected instructions, re-delivery, a replacement key, the correct product, manual activation assistance or an equivalent product accepted by you.

A refund may be approved when replacement is unavailable, a replacement also fails verification, delivery cannot be completed or applicable law requires a refund.

Normally Non-Refundable Situations

A refund or replacement is normally unavailable where:

• You changed your mind after delivery.
• You purchased the wrong edition, platform, region or licence type.
• Your system does not meet clearly stated requirements.
• The key was successfully activated or shared.
• You exceeded a device, user, domain or activation limit.
• Hardware changes or formatting affected a hardware-bound licence.
• You lost access to your email, device or third-party account.
• You entered an incorrect email address and delivery was completed to it.
• You refused reasonable troubleshooting or verification.
• A third-party account was restricted because of your conduct.
• The product expired after its stated validity period.

Incorrect Purchase by the Customer

Check the product name, edition, duration, platform, region and licence type before payment. If you purchased the wrong product, contact support immediately and do not reveal, download, activate or use it.

If the item remains completely undelivered and unprocessed, cancellation may be considered. After allocation or delivery, KeyZape may instead offer a paid upgrade, price adjustment or another discretionary solution.

Reporting Period

Report delivery, key or activation issues as soon as possible and preferably within seven calendar days of delivery. For short-duration or subscription products, report immediately because validity may continue to run.

A delayed report does not automatically remove statutory rights, but it may make activation-history or supplier verification more difficult.

Information Required

Please provide:

• Order number and checkout email address.
• Product name and purchased variation.
• Purchase date and transaction reference.
• Clear description and exact error message.
• Device, operating system and installed edition.
• Screenshot or screen recording where appropriate.
• Troubleshooting steps already attempted.

Do not publish or send the complete licence key through a public channel. Hide unrelated passwords, files and financial information in screenshots.

Verification and Troubleshooting

KeyZape may review payment status, delivery logs, download access, key allocation, activation status, product edition, regional restrictions and whether the supplied instructions were followed.

You may be asked to confirm the installed edition, provide a partial key identifier, share an exact error code or perform a supported activation step. Misleading or manipulated evidence may result in rejection.

Manual Activation and Account-Based Products

After manual processing begins or an account is assigned, cancellation may not be possible. You must remain available to provide required information within a reasonable time.

Where temporary credentials are required for legitimate support, use a temporary password and change it after completion. Never share payment authentication credentials.

Subscriptions and Time-Based Products

The validity period may begin at delivery, first activation, account assignment or another point stated on the Product Page. Once the period starts, elapsed time normally cannot be restored or refunded.

A verified and substantial service failure attributable to KeyZape or the product may qualify for an extension, replacement or proportionate remedy.

WordPress Products and Downloads

Refunds are not normally provided for unsupported plugin conflicts, custom-code modifications, server configuration issues, unsupported PHP or WordPress versions, design preference or missing third-party services that were not stated as included.

If a package is corrupted, incomplete or different from the ordered item, KeyZape will provide a corrected download or another appropriate remedy.

Third-Party Changes

Publishers may change activation systems, features, supported devices, server access or account requirements. KeyZape will provide reasonable assistance, but a refund is not automatic solely because a third party modifies a feature after successful delivery unless a product-specific promise or law requires it.

Approved Refund Method and Timing

Approved refunds are normally initiated to the original payment method within five to ten business days. The bank or gateway may require additional time to display the amount.

Refunds are generally processed in the original transaction currency. Exchange-rate differences and independent bank charges may not be recoverable from KeyZape.

Chargebacks and Refund Abuse

Contact KeyZape before initiating a chargeback. A false chargeback after delivery or use may lead to account restriction and evidence being submitted to the payment provider.

Fabricated screenshots, deliberate key exposure, false non-delivery claims, repeated promotional abuse or harassment may result in rejection, subject always to applicable consumer law.

How to Submit a Request

Email info@keyzape.com with the subject Refund or Replacement Request – Order #[NUMBER]. Include all required evidence and the resolution you are requesting.

Email: info@keyzape.com
Phone: +91 9836903822
Address: Lauhati, Rajarhat, Kolkata, West Bengal, India – 700135
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

If you disagree with the initial response, escalate under the Grievance Redressal Policy.