Digital Delivery Policy
How KeyZape processes and delivers licence keys, downloads, subscriptions, account access and manual activations.
Products Covered
This policy applies to Windows, Office, Windows Server, SQL Server and antivirus licences; WordPress products; mobile repair tools; subscriptions; game-related digital products; downloadable files; account-based products; manual activation services and other digitally supplied items.
Delivery Methods
Depending on the product, delivery may take place through:
- The email address used at checkout.
- My Account → Orders, Downloads or Licence Keys.
- The order confirmation page.
- A secure download link.
- A licence key displayed after successful payment.
- Manual email or message from support.
- Direct account assignment or guided activation.
Delivery Time
Many products may be delivered automatically shortly after successful payment. Manual products may require stock confirmation, security review, supplier allocation or customer information.
Where no specific time is shown, KeyZape normally aims to complete delivery within 24 hours after successful payment verification, excluding exceptional delays, weekends and public holidays.
Payment Verification
Delivery normally begins only after payment is received and verified. An order may remain on hold when a transaction is pending, under security review, missing billing details or appears unauthorised.
Never provide a banking password, card PIN, CVV, UPI PIN or one-time password to KeyZape.
Correct Customer Information
You are responsible for supplying an accessible email address, correct phone number, accurate billing information and any device, account or domain details required for manual processing.
If you discover an error before delivery, contact support immediately. We will attempt to correct it where technically possible.
Email and My Account Delivery
After ordering, check your inbox, spam, promotions and quarantine folders, then log in to My Account. Add KeyZape communications to your safe sender list where possible.
Delivery recorded inside your authenticated account may be treated as completed when the product becomes available for viewing or download.
Guest Orders
Guest customers must provide a working email address. Keep your order number and payment reference. Where available, the confirmation email may contain the product, delivery link or instructions for account access.
Manual Delivery and Activation
Some products require a serial number, hardware identifier, manufacturer account, remote session, supplier confirmation or scheduled assistance. Processing time starts after all required information is received.
Use temporary passwords where access is genuinely necessary and change them immediately after support. Never disclose financial authentication credentials.
When Delivery Is Complete
Delivery may be considered complete when a key is sent to the registered email, displayed in My Account, made available through a download link, assigned to an account or activated through the agreed process.
Failure to open an email immediately does not by itself mean that delivery did not occur.
Download Links and Key Security
Download links may expire, have a download limit or require account login. Download and securely store files within the permitted period.
- Do not publicly share a protected download link.
- Keep licence keys confidential.
- Do not post the complete key in reviews or public support messages.
- Unauthorised sharing may make replacement impossible.
Delivery Delays
Delivery may be delayed by pending payment, security review, incorrect customer information, supplier allocation, third-party downtime, maintenance, weekends, public holidays, legal restrictions or events beyond reasonable control.
Where a significant delay occurs, KeyZape may provide an updated status, alternative product accepted by the customer, replacement or refund where appropriate.
Non-Delivery Procedure
If your order has not arrived:
- Check spam, junk and promotions folders.
- Confirm the checkout email address.
- Check My Account, Orders, Downloads and Licence Keys.
- Confirm that the payment was successful.
- Wait until the stated processing period has passed.
- Contact support with the order number and payment reference.
Do not place a duplicate order unless support advises you to do so.
Incorrect Delivery
If you receive a different product from your confirmed order, do not activate, reveal or share it. Contact KeyZape immediately with the order number and evidence showing the incorrect item.
After verification, KeyZape will supply the correct product or another appropriate remedy.
Regional, Compatibility and Validity Restrictions
Some products are limited by country, operating system, edition, device, language, manufacturer account or activation method. Review the Product Page before payment.
For time-based products, validity may begin at delivery, first activation, account assignment or another stated point. Delay by the customer may not extend the period.
International Digital Delivery
Products may be available outside India where legally and contractually permitted. Customers are responsible for regional restrictions, local law, currency conversion, international payment fees and activation availability in their country.
Delivery Support and Remedies
Delivery disputes are handled under the Refund and Replacement Policy. Correction, re-delivery, replacement or refund may be available where KeyZape cannot complete delivery or supplied the wrong product.
Email: info@keyzape.com
Phone: +91 9836903822
Address: Lauhati, Rajarhat, Kolkata, West Bengal, India – 700135
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
